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Insights from ICMA 2025 on how City Managers are embracing connected systems to manage capital project portfolios with confidence and clarity

In today’s capital construction landscape, Owner’s Representatives, especially those in-house, face more pressure than ever. Rising project complexity, financial risk, regulatory demands, and the need for transparency make their role critical to project success. Tenzing One is designed to support Owner’s Representatives by giving them the tools to protect the owner’s vision, budget, and long-term value.

When the first school bell rings each fall, students walk into classrooms filled with energy, teachers arrive ready with lesson plans, and families feel the excitement of a fresh start. What’s often unseen, however, is the months of work superintendents and facilities teams put in over the summer to make sure every building is safe, welcoming, and equipped to support learning.

From new gyms and upgraded air conditioning to modern sound systems and technology improvements, these leaders follow a clear, structured process—one that mirrors the best in project management.

Every school year begins with one of the most important projects of all: preparing students for the future. And like every great project, it follows a set process.

For new teachers, fresh out of college, this process is brand new. They’re learning to translate lesson plans into real classrooms, building routines for the first time, and discovering the rhythm of teaching step by step.

For seasoned teachers, the process is familiar—but never stale. They know the cadence of the year, the milestones to hit, and the common roadblocks. But they also know that each class is unique, so they refine, adapt, and tweak to keep the process strong.

This rhythm—this structure—is what turns the chaos of a new school year into something steady, purposeful, and full of possibility. And it’s why teachers deserve to be celebrated: they don’t just show up with passion, they bring process, discipline, and heart.

When most people think of summer, they imagine long days, vacations, and a break from routine. For students and families, classrooms go quiet. For universities, campuses empty. For many municipalities, summer means festivals, park days, and community gatherings.

But behind the scenes, another story unfolds. Summer is actually the busiest time of year for facilities managers — the directors, teams, and leaders responsible for ensuring that schools, universities, and municipal buildings are safe, functional, and ready to serve the public. These professionals are the unsung heroes of summer.

If you’ve ever managed a construction project without a solid plan, you know it’s kind of like trying to build IKEA furniture without the instructions—blindfolded—while someone throws wrenches at you. Sound familiar?

But here’s the good news: peace of mind is possible. And no, it doesn’t require meditation or moving to the mountains. It just takes a reliable project management process—aka your secret weapon against chaos, confusion, and costly mistakes.

We won’t sugarcoat it—adopting new software takes time.

There are processes to map, teams to train, and habits to shift. When you’re in the middle of a high-stakes capital project, the idea of pausing to “learn a new system” can feel like a luxury no one can afford.

But if the software is built *for you*—your workflows, your project structures, your role as an Owner or Owner’s Rep—then that time investment pays you back in spades.

That’s exactly why we created Tenzing One.

ProjectSHERPA™ provides project owners utilizing Tenzing One's PMIS systems proprietary process for managing capital projects with CCS's extensive experience in Owner Representation and Cost Management. It is a first-of-its-kind service that allows owners to operate confidently, with a team of advisory experts ready to help whenever needed

Discover why process management is essential for construction owners. Learn how Tenzing One streamlines project oversight with proven processes, centralized dashboards, and easy collaboration to ensure predictable outcomes and optimized value.

In the world of civic management, meticulousness and adaptability ought to work in harmony. Balancing public interest with budget constraints all while managing sizable capital projects is no easy feat. As cherished members of the municipalities sector, one must learn the art of climbing these challenging heights of complexities. To assist in your ascent, we introduce Tenzing One – your dedicated sherpa in this expedition of managing capital projects.